Refund & Cancellation Policy for RescueX

Welcome to RescueX, operated by RescueX Care Pvt. Ltd. This Refund & Cancellation Policy explains how cancellations and refunds are handled for services booked through the RescueX mobile application.

By using RescueX, you agree to this policy.

1. Service Cancellation

Users may cancel a booking before a service expert has been assigned or before the expert has started traveling to the service location.

Once a service expert has been dispatched or has begun traveling, cancellation may not be possible or cancellation charges may apply, depending on the circumstances.

2. Customer No-Show

If the customer:

• Cannot be contacted,
• Is unavailable at the service location, or
• Provides an incorrect location,

the booking may be cancelled and any applicable charges may still apply.

3. Expert Cancellation

If a RescueX service expert cancels the booking or is unable to complete the service, RescueX will make reasonable efforts to assign another available expert.

If no replacement expert is available and payment has already been made through the app, the eligible amount will be refunded.

4. Refund Eligibility

A refund may be provided in situations such as:

• Payment was successfully charged but no service was provided.
• Duplicate payment was made for the same booking.
• Payment failed but money was deducted from your account.
• A technical issue caused an incorrect charge.
• RescueX determines that a refund is appropriate after reviewing the case.

Refund requests are reviewed individually.

5. Non-Refundable Situations

Refunds may not be available if:

• The requested service has already been completed.
• Incorrect booking information was provided by the customer.
• The customer cancels after the service has started.
• The issue is outside RescueX's reasonable control, including weather, traffic, road closures, or other unforeseen events.

6. Refund Processing Time

If a refund is approved, it will generally be processed within 7 to 10 business days.

The time required for the refund to appear in your account depends on your bank or payment provider.

7. Cash Payments

For services paid in cash directly to the service expert, RescueX generally cannot process refunds unless required by applicable law or approved after investigation.

8. Disputes

If you believe you were incorrectly charged or have a payment-related concern, please contact us with:

• Your name
• Registered email address
• Booking ID (if available)
• Date of service
• Description of the issue

We will review your request and respond as soon as reasonably possible.

9. Changes to This Policy

RescueX may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with an updated Effective Date.

10. Contact Us

For questions regarding cancellations or refunds, please contact us: