Privacy Policy for RescueX

Welcome to RescueX, operated by RescueX Care Pvt. Ltd. ("RescueX", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the RescueX mobile application and related services.

By using the RescueX app, you agree to the practices described in this Privacy Policy.

1. About RescueX

RescueX is an on-demand roadside assistance platform that connects vehicle owners with nearby service experts for emergency and scheduled roadside services, including but not limited to:

• Flat tyre and puncture assistance
• Battery jump-start
• Towing assistance
• Fuel delivery
• Mechanical assistance
• Other roadside support services

2. Information We Collect

Depending on how you use the app, we may collect the following information.

Personal Information

• Full Name
• Email Address
• Mobile Number

Vehicle Information

• Vehicle Type
• Vehicle Brand
• Vehicle Model
• Vehicle Registration Number (if provided)

Location Information

When you request roadside assistance, RescueX may access your device's location to:

• Identify your current location
• Find the nearest available service expert
• Improve service accuracy
• Provide navigation assistance

Location permission is requested only when required for providing our services.

Booking Information

• Service requested
• Booking date and time
• Pickup or service location
• Booking history
• Service completion status

Device Information

We may automatically collect:

• Device model
• Operating system version
• App version
• Device identifiers
• Crash reports
• Diagnostic information

3. How We Use Your Information

We use your information to:

• Provide roadside assistance services.
• Match you with nearby service experts.
• Process and manage service bookings.
• Contact you regarding your booking.
• Improve our services and app performance.
• Provide customer support.
• Prevent fraud and misuse.
• Comply with applicable laws and regulations.

4. Location Data

RescueX uses location data only when necessary to provide roadside assistance.

Location data helps us:

• Find your roadside location.
• Assign nearby service experts.
• Improve response times.

We do not continuously track your location in the background unless you explicitly grant permission and the feature requires it.

5. Sharing of Information

We may share limited information with:

• Verified RescueX service experts assigned to your booking.
• Technology service providers that help operate our platform.
• Government authorities when required by law.
• Legal authorities to protect our legal rights or investigate fraud.

We do not sell, rent, or trade your personal information to third parties.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

Although we strive to use commercially acceptable security measures, no method of electronic storage or internet transmission is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services.
• Maintain booking records.
• Resolve disputes.
• Prevent fraud.
• Comply with legal obligations.

After this period, your information will be securely deleted or anonymized where appropriate.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your account.
• Withdraw location permission through your device settings.
• Contact us regarding your privacy concerns.

9. Account Deletion

You may request deletion of your RescueX account by:

• Using the account deletion feature within the app (if available), or
• Contacting us at rescuexcare@gmail.com.

After verifying your identity, we will process your request within a reasonable period. Certain information may be retained if required by law or for fraud prevention, dispute resolution, or regulatory compliance.

10. Children's Privacy

RescueX is intended for users who are at least 18 years of age.

We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take reasonable steps to remove it.

11. Third-Party Services

The RescueX app may use trusted third-party services to operate essential features, including:

• Authentication services
• Cloud database and storage
• Maps and location services
• Analytics
• Crash reporting
• Notifications
• Communication services

These providers process data according to their own privacy policies.

12. Permissions Used by the App

Depending on your device and app features, RescueX may request permission to access:

• Location
• Internet connection
• Phone (to contact service providers or customer support)
• Notifications
• Camera (if users upload service-related photos)
• Storage or Photos (if users upload images)

Permissions are requested only when needed for specific app features.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page along with the revised Effective Date. Continued use of the RescueX app after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, suggestions, or concerns regarding this Privacy Policy or your personal information, please contact us: