Help & Support

1. What is RescueX?

RescueX is an on-demand roadside assistance platform that helps connect vehicle owners with nearby service experts for emergency and scheduled roadside services.

2. Which vehicles are supported?

Currently, RescueX supports:

• Cars
• Motorcycles/Bikes

Support for additional vehicle categories may be added in future updates.

3. How do I request roadside assistance?

1. Open the RescueX app.
2. Sign in to your account.
3. Select your vehicle type.
4. Share your current location.
5. Submit your booking request.
6. Wait for confirmation and assistance from a nearby service expert.

4. Do I need to create an account?

Yes. A RescueX account is required so we can manage your bookings, contact you regarding your request, and improve your service experience.

5. Why does RescueX require my location?

Your location helps us:

• Identify your roadside location.
• Find the nearest available service expert.
• Improve response times.
• Deliver accurate roadside assistance.

Your location is only used as described in our Privacy Policy.

6. Why isn't my location updating?

Please check that:

• GPS is enabled.
• Location permission is allowed for RescueX.
• Mobile data or Wi-Fi is connected.
• Your device's location services are turned on.

If the problem continues, restart the app and try again.

7. How do I contact my assigned service expert?

If contact details are provided in the app, you may contact the assigned expert directly. Otherwise, follow the communication instructions provided in your booking confirmation.

8. Can I cancel my booking?

Yes. You may cancel your booking before the service expert begins traveling or before the service starts.

Depending on the circumstances, cancellation charges may apply.

9. How can I view my booking history?

Open the RescueX app and navigate to:

Profile → Booking History

There you can view your previous service requests and their status.

10. How do I update my profile?

Go to:

Profile → Edit Profile

You can update your personal information as permitted by the app.

11. How do I change my password?

Use the password reset option on the sign-in screen or follow the password recovery instructions provided by the app.

12. I didn't receive my verification email. What should I do?

Please:

• Check your Spam or Junk folder.
• Ensure your email address was entered correctly.
• Wait a few minutes and try again.
• Contact support if the problem continues.

13. How do I delete my account?

You can permanently delete your account directly in the app:

Profile → Delete Account

For more information, visit: https://www.rescuexcare.in/account-deletion

14. Is my personal information secure?

Yes. RescueX uses reasonable security measures to help protect your personal information. Please read our Privacy Policy for complete details.

15. How do I report a technical issue?

Please email us with:

• Your registered email address
• Device model
• Android version
• App version (if known)
• Screenshots (if available)
• A description of the issue

Email: rescuexcare@gmail.com

16. What should I do if the app crashes?

Try the following:

• Close and reopen the app.
• Restart your device.
• Check your internet connection.
• Update the app to the latest version.
• Reinstall the app if necessary.

If the issue continues, contact support.

17. How do I request a refund?

If you believe you were incorrectly charged, please contact us with your booking details.

Refund eligibility is explained in our Refund & Cancellation Policy.

18. How can I provide feedback?

We welcome your suggestions and feedback.

Please email:

rescuexcare@gmail.com

Your feedback helps us improve RescueX.

19. How can I report inappropriate behaviour?

If you experience misconduct or have a safety concern, contact us immediately with the relevant booking details so we can investigate.

20. How do I contact RescueX?

Email: rescuexcare@gmail.com

Website: https://www.rescuexcare.in